🚨 Job Opportunity: Entry-Level Customer Resolution Agent at Vodacom (South Africa)
Are you passionate about customer service and eager to start your career with one of South Africa’s leading telecommunications companies? Vodacom, in partnership with Infinity Services, is offering a fantastic entry-level opportunity for individuals who are committed to excellence in customer care and problem-solving.
If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the ideal position for you!
📍 Location: South Africa
🏢 Company: Vodacom (Infinity Services Partner Company)
Vodacom is a leader in the South African telecom industry, committed to innovation, connectivity, and delivering world-class customer experiences. This role is offered through Infinity Services, a trusted partner of Vodacom focusing on delivering high-quality managed services.
🧑💼 Job Title: Entry-Level Customer Resolution Agent
🌟 Job Purpose
As a Customer Resolution Agent, your role will be to handle customer queries, resolve issues across various communication platforms, and ensure a positive customer experience. This position plays a key part in Vodacom’s mission to provide unmatched service and support.
✅ Minimum Requirements
To be eligible for this position, applicants must meet the following criteria:
- Matric Certificate (Grade 12) – Essential
- Post-matric qualification – Advantageous
- Computer literacy – Confident using digital tools and basic software
- Strong communication skills – Both written and verbal
- Active listening skills – Ability to understand and respond effectively
📚 Preferred Knowledge and Experience,🚨 Job Opportunity: Entry-Level Customer Resolution Agent at Vodacom (South Africa)
While this is an entry-level position, having the following knowledge will be an advantage:
- Basic understanding of the telecommunications industry
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint)
- Exposure to a sales environment or related customer-facing roles
- Understanding of basic accounting concepts (invoices, statements, etc.)
🧠 Key Skills and Competencies,🚨 Job Opportunity: Entry-Level Customer Resolution Agent at Vodacom (South Africa)
Vodacom is looking for candidates who possess:
- Strong negotiation and decision-making skills
- A proactive approach to customer service
- Logical thinking and problem-solving ability
- Ability to remain calm under pressure
- Effective listening and communication with diverse customers
🌐 About Vodacom 🚨 Job Opportunity: Entry-Level Customer Resolution Agent at Vodacom (South Africa)
Vodacom is one of South Africa’s largest mobile communication providers, delivering a wide range of services that include voice, messaging, data, and converged services. With a focus on innovation and customer-centricity, Vodacom continually works to create inclusive opportunities for growth and development.
🧩 Diversity and Inclusion Of 🚨 Job Opportunity: Entry-Level Customer Resolution Agent at Vodacom (South Africa)
Vodacom is deeply committed to diversity, equity, and inclusion (DEI). The company recognizes the unique backgrounds, experiences, and identities that every person brings to the workplace. As part of the recruitment process, candidates are invited to participate in optional diversity questions to help Vodacom enhance its inclusive hiring practices.
These questions are strictly confidential, anonymized, and will not affect your application in any way. Your participation helps ensure Vodacom continues to foster a welcoming and equitable work environment.
❗ Note:🚨 Job Opportunity: Entry-Level Customer Resolution Agent at Vodacom (South Africa)
If you are a naturalized South African citizen, you may be asked to provide the date of naturalization. This is part of Vodacom’s commitment to accurate reporting and compliance.
📢 How to Apply
If you meet the minimum requirements and are excited to start your career in a dynamic customer service environment, don’t miss out on this opportunity! Submit your application today through Vodacom’s official career portal or designated recruitment channels.
📌 Also Consider:
If you’re interested in opportunities for growth or alternative career paths, consider checking out:
- Canyon Coal Learnerships – Gain valuable experience in the mining industry
- Premier Millwright Apprenticeship – Build your future in the engineering and maintenance sector
⚠️ Important Reminder of 🚨 Job Opportunity: Entry-Level Customer Resolution Agent at Vodacom (South Africa)
Please ensure all your documents and information are accurate and up to date when applying. Only shortlisted candidates will be contacted. Vodacom reserves the right to conduct background checks as part of the selection process.
Vodacom – Connecting people, changing lives.
Start your journey today toward a rewarding career in customer service!