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How to Contact SASSA if You Haven’t Received Your R350 Grant

At times, it can be difficult to make ends meet, and we all need a little extra help to get through tough times. The South African Social Security Agency (SASSA) offers a R350 grant to eligible individuals who are struggling financially. However, if you have not received your grant, it can be frustrating and worrying. In this article, we’ll explain how to contact SASSA to follow up on your R350 grant.

Introduction

The R350 grant has been a lifeline for many South Africans since it was introduced in 2020. The grant is available to individuals who are unemployed, not receiving any other income, and are between the ages of 18 and 59. However, some people may have experienced delays in receiving their grant, and it’s important to know how to follow up with SASSA.

How to Contact SASSA

If you haven’t received your R350 grant, the first step is to contact SASSA. There are several ways to get in touch:

  1. Call the SASSA toll-free number: You can call the SASSA toll-free number on 0800 60 10 11 to speak to a customer service representative. They will be able to assist you with your query and provide you with information on the status of your grant application.
  2. Email SASSA: If you prefer to communicate via email, you can send an email to grantenquiries@sassa.gov.za. Make sure to include your ID number and any other relevant information.
  3. Visit a SASSA office: If you prefer to speak to someone in person, you can visit your nearest SASSA office. Make sure to bring your ID book and any other relevant documentation.
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What Information Do You Need?

When you contact SASSA, make sure you have the following information on hand:

  • Your ID number
  • Your contact details
  • Your grant reference number (if you have one)
  • Any other relevant information, such as the date you applied for the grant

Having this information ready will help the customer service representative assist you more efficiently.

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What to Expect When You Contact SASSA

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When you contact SASSA, you may experience long wait times due to the high volume of calls and emails they receive. However, it’s important to be patient and persistent. Keep trying until you get through to a representative who can assist you.

When you speak to a customer service representative, they will ask you for your information and try to determine the status of your grant application. If there is a problem with your application, they will advise you on what steps you need to take to rectify the issue.

Conclusion

If you haven’t received your R350 grant, it’s important to follow up with SASSA to determine the status of your application. There are several ways to contact SASSA, including calling their toll-free number, emailing them, or visiting a SASSA office in person. Make sure to have your ID number and other relevant information on hand, and be prepared to wait for assistance. With persistence and patience, you can get the information you need to ensure that your grant application is processed as quickly as possible.

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