UIF Labour Activation Programme Contact Centre Learnership 2025
UIF Labour Activation Programme (LAP): 12-Month Contact Centre Learnership 2025/2026
The UIF Labour Activation Programme (LAP) is offering a 12-Month Contact Centre Learnership for 2025/2026, in collaboration with the Department of Employment & Labour, UIF, and the Ubuntu Institute. This program is a significant opportunity for young South Africans seeking practical work experience, valuable skills, and a monthly allowance.
This learnership is specifically tailored for unemployed young individuals who have previously contributed to UIF and are interested in entering the growing contact centre industry.
UIF Labour Activation Programme Contact Centre Learnership 2025
Overview of the UIF LAP Learnership
Contact centres (call centres) remain one of the fastest-growing sectors in South Africa. Thousands of companies now rely on contact centre personnel to manage customer service, sales, technical support, and communication needs. As a result, skilled call centre agents are in high demand nationwide.
The UIF Labour Activation Programme recognises this opportunity and provides unemployed youth with structured training, practical experience, and a monthly stipend to support them throughout their learning period. Through this initiative, participants gain valuable workplace exposure, build confidence, and enhance their employability.
This 12-month programme combines theory, practical learning, soft-skills development, and industry-relevant assessments. It is ideal for individuals committed to improving their career prospects in an industry known for stable employment and growth opportunities.
UIF Labour Activation Programme Contact Centre Learnership 2025
Key Details:
- Programme: UIF LAP 12-Month Contact Centre Learnership
- Duration: 12 months
- Allowance: R2,000 per month
- Eligibility: South African citizens, aged 18–28, unemployed, previous UIF contributors
- Required Qualification: Grade 12 (Matric)
- Providers: Department of Employment & Labour, UIF & Ubuntu Institute
UIF Labour Activation Programme Contact Centre Learnership 2025
About the Partnering Organizations
Department of Employment & Labour
The Department of Employment and Labour is responsible for creating an environment that promotes fair labour practices, employment growth, and skills development. It ensures that citizens have access to decent work opportunities and that unemployed individuals receive support through initiatives like learnerships and vocational training.
Unemployment Insurance Fund (UIF)
The UIF plays a crucial role in supporting individuals who have previously contributed to the fund but have since lost their income. Beyond providing financial assistance, it invests in Labour Activation Programmes that empower the unemployed through training, skills development, and job placement.
Ubuntu Institute
The Ubuntu Institute is an established organisation focused on youth empowerment and professional development. It partners with government institutions to implement large-scale training programmes designed to uplift unemployed youth and prepare them for meaningful employment.
Collectively, these organizations are working to combat unemployment, enhance the skills of young people, and equip job seekers for real-world opportunities, particularly in high-demand sectors like contact centres.
UIF Labour Activation Programme Contact Centre Learnership 2025
Why This Learnership Is Important
South Africa faces high unemployment, particularly among youth. Many young people struggle to access skills development, funding, mentorship, or workplace exposure — all critical components for securing employment.
This learnership:
✔ Provides structured training
✔ Offers a monthly allowance of R2,000
✔ Equips participants with industry-recognised skills
✔ Enhances work readiness through real-world experience
✔ Supports economic participation among youth
The contact centre industry is known for providing entry-level opportunities that can lead to supervisory, quality assurance, team-leading, and management roles. This makes the programme a stepping-stone for long-term career development.
UIF Labour Activation Programme Contact Centre Learnership 2025
Programme Requirements:
To be considered for this learnership, you must meet the following criteria:
General Eligibility:
- Be a South African citizen between 18 and 28 years old.
- Be currently unemployed.
- Not be participating in any other internship or learnership.
- Have previously contributed to UIF.
- Possess a Grade 12 (Matric) certificate.
- Have a strong interest in customer service or call centre work.
- Be available for full-time participation for 12 months.
- Have access to a smartphone for communication and online learning.
- Individuals with disabilities are encouraged to apply.
These requirements ensure that the programme supports the right candidates—particularly previously employed youth who need a skills boost to re-enter the labour market.
UIF Labour Activation Programme Contact Centre Learnership 2025
Programme Structure and What to Expect
Participants will experience both theoretical learning and workplace training, covering:
📘 1. Customer Service Essentials
- Communication skills
- Active listening
- Handling customer complaints professionally
🖥 2. Introduction to Call Centre Systems
- Headset use
- CRM systems
- Call logging and ticketing
📞 3. Call Handling Techniques
- Inbound and outbound calling
- Soft skills
- Conflict management
🧩 4. Workplace Readiness
- Professional behaviour
- Time management
- Problem solving
📝 5. Assessments and Portfolio of Evidence
Learners complete a portfolio to demonstrate competency, a key requirement for certification.
This holistic training approach allows learners to develop technical knowledge, interpersonal skills, and workplace confidence.
UIF Labour Activation Programme Contact Centre Learnership 2025
Application Documents:
You must provide the following documents:
- Certified copy of your South African ID (issued within the last 2 months).
- Certified copy of your highest qualification (issued within the last 2 months).
- A current and updated CV.
- Proof of residence.
- Medical certificate (if applying under disability status).
- SARS letter (tax reference document).
UIF Labour Activation Programme Contact Centre Learnership 2025
Benefits of Joining This Learnership
Participating in the UIF LAP Contact Centre Learnership offers several advantages:
✔ Monthly Allowance
The R2,000 stipend helps cover transport and other basic needs.
✔ Industry-Ready Certification
Upon completion, learners receive a recognised qualification.
✔ Work Experience
Practical exposure strengthens your CV and employability.
✔ Improved Job Prospects
The contact centre industry is constantly hiring, creating a pathway into long-term employment.
✔ Personal Development
Participants build confidence, discipline, communication skills, and workplace etiquette.
UIF Labour Activation Programme Contact Centre Learnership 2025
Who Should Apply?
This programme is ideal for:
- Unemployed youth
- Matriculants with limited work experience
- Young adults seeking entry into the corporate world
- Individuals passionate about helping customers
- Anyone committed to completing a full 12-month training
- Candidates with a willingness to learn and grow
UIF Labour Activation Programme Contact Centre Learnership 2025
Frequently Asked Questions (FAQ)
1. Do I need experience to apply?
No. Experience is not required. The programme is designed for unemployed youth with minimal exposure to the workplace.
2. Will I be paid during the learnership?
Yes. You will receive a R2,000 monthly allowance.
3. Can I apply if I am over 28 years old?
No. The age limit is 18–28 years.
4. Do I need to have contributed to UIF before?
Yes. Only individuals who have previously contributed to UIF qualify.
5. Can people living with disabilities apply?
Absolutely. Applicants with disabilities are strongly encouraged.
6. What qualification will I get?
You will earn a recognised Contact Centre qualification aligned with industry standards.
7. Can I work while doing the learnership?
No. This is a full-time programme requiring daily attendance.
8. Is a smartphone really required?
Yes. Communication, online modules, and updates are often shared digitally.
UIF Labour Activation Programme Contact Centre Learnership 2025
Conclusion
The UIF Labour Activation Programme’s 12-Month Contact Centre Learnership for 2025/2026 gives unemployed young South Africans a real chance to gain skills, improve their employability, and earn a monthly allowance. With industry-recognised training and strong support from the Department of Employment & Labour, UIF, and the Ubuntu Institute, this programme is an ideal opportunity for those eager to build a professional career in the customer service sector.
If you meet the requirements and are motivated to learn, this programme can open the door to long-term employment and a brighter future.
UIF Labour Activation Programme Contact Centre Learnership 2025